Return & Refund Policy

1. Graceful Returns, Guaranteed Assurance

For us at Cannaco Technologies ("we," "our," or "us"), our user ("you," "your") shopping experience on Florathreads is more than just a purchase. If anything arrives damaged or isn’t up to standard, we’re here to resolve it promptly. We treat each query with care, making sure your shopping journey stays seamless and satisfying.

• Report any defect or issue within 48 hours of item delivery.
• Clothing must be unused and returned in its original, unwashed condition.
• All labels, packaging, and garment tags must remain intact.
• Secure the item properly before sending it back to avoid further damage.
• We respond to concerns promptly with full attention and care.
• Each request is handled with professionalism and fair judgment.
• Our process ensures minimal stress and clear communication.
• We’re committed to restoring your satisfaction without delay.
   

2. How to Return: Clear and Simple

Returning an item should be as smooth as buying it. If you need to initiate a return, simply contact us within 48 hours of receiving your parcel. Our team will guide you through the steps and ensure you’re always informed.

• Contact our support team within 48 hours of receiving your order.
• We’ll send detailed return instructions tailored to your concern.
• Only unused clothing in original form and condition qualifies.
• Carefully pack and label the item before sending it back.
• Exchange or refund processing begins once the product is received.
• Most returns are processed within 5 to 7 business days.
• You’ll be kept in the loop at every stage via email.
• We value your time and aim for a worry-free return experience.
   

3. What Can’t Be Returned: Know Before You Send

To ensure hygiene and quality, certain items cannot be returned or exchanged once opened or worn. Please read the exclusions below before requesting a return.

• Intimate wear, undergarments, and swimwear are non-returnable for hygiene reasons.
• Custom-stitched or altered garments can’t be returned unless damaged on arrival.
• Worn apparel or items with removed tags are not eligible.
• Gift boxes with opened or partial use are excluded from return.
• Personalized items are only returnable if they arrive with defects.
• Sale items may have separate return restrictions, if mentioned on the page.
• Each item is quality-checked before dispatch to meet our brand standards.
   

4. Who Covers the Cost: Return Shipping Policy

We stand by our products, and if the issue is ours, we’ll handle the return shipping. If you’ve simply changed your mind, we request you cover the courier charges.

• We pay return shipping if there’s a defect or dispatch error.
• Customers bear the cost for voluntary returns.
• Instructions and pickup details are shared when applicable.
• Use a trusted courier for self-shipped returns.
• Always retain the shipping receipt until the return is processed.
• Our policies are built to be fair and transparent for all customers.
• Original shipping charges (if any) are non-refundable in voluntary cases.
• We appreciate your cooperation in following these guidelines.
   

5. Fast and Fair: Refund Procedure

Once we receive your return and verify its condition, the refund process begins. We credit the refund to your original payment method within 5 to 7 business days.

• Refunds are initiated once the returned item clears inspection.
• You’ll receive an email update when your refund is on its way.
• Refunds typically reflect in your account within 5 to 7 business days.
• Original shipping and handling charges may not be refundable.
• Refunds are processed back to the original payment method only.
• We ensure your refund experience is consistent and smooth.
• Any delay or issue? Our support team is ready to assist.
• We keep you updated throughout to eliminate confusion or surprises.
   

6. Support That Responds, Always

Need help with a return, exchange, or refund? We’re here for all your queries—no concern is too small. Our team responds with clarity, urgency, and care.

• Reach out via email at cannacotechnologies@gmail.com for any order-related support.
• Our replies are prompt, helpful, and tailored to your specific concern.
• We assist with everything—from damaged garments to sizing clarifications.
• You’ll never feel left in the dark—we communicate at every stage.
• Friendly, respectful, and efficient support is our hallmark.
• Each issue is resolved professionally, with your satisfaction in mind.
• Feedback is welcomed and valued as part of our service commitment.
• Your experience matters, and we’re just a message away.